TRAVEL PROTECTION PLAN
- Tour Cost Trip Cancellation &
- $ 500 Travel Delay ($100
maximum per day)
- $ 1,000 Baggage & Travel
- $ 100 Baggage Delay
- $10,000 Medical Expense
- $20,000 Emergency Medical
- $25,000 Accidental Death &
- TRAVEL GUARD® Assistance
- Live Messaging
- Pre-trip Travel Advice
- Emergency Cash Transfer
|Coverage is valid
only if premium has been paid
PRODUCT NUMBER: 007715
In the event of a claim, please refer to the above Product Number. For
coverage questions or to request a claim form, call toll-free
1-888-826-1300. For emergency help while on your trip, see the information
and phone numbers on the reverse side.
Blanket Travel Accident
This document describes the
benefits and basic provisions of the policy. The Insured should read it
with care so he/she will understand the coverage. The policy is the only
contract under which benefits are paid.
PLEASE READ THIS
underwritten by the American Home Assurance Company, a New York insurance
company, with its principal place of business at 70 Pine Street, New York,
New York 10270. It is currently authorized to transact business in all
states and the District of Columbia. NAIC No. 19380. This is only a brief
description of the insurance coverage(s) available under policy series
Travel Guard Program Policies (TGP policies). The Policy contains
reductions, limitations, exclusions, and termination provisions. Full
details of the coverage are contained in the policy. If there are any
conflicts between this document and the Policy, the Policy shall govern.
IMPORTANT — Exclusions apply to certain medical conditions.
CONDITION EXCLUSION WAIVER
If insurance is
purchased within 24 hours of Initial Trip Payment, the Pre-Existing
Medical Condition Exclusion will be waived. This is applicable to all
coverages contained in the policy. The Insured must be medically able to
travel when you pay your premium. In the event a claim is filed, the
Injury or illness must be substantiated to our Claims Department.
“Baggage” means luggage and personal possessions, whether owned, borrowed,
or rented, taken by the Insured on the trip.
“Complication of Pregnancy” means a condition in which the diagnosis is
distinct from pregnancy but adversely affected or caused by pregnancy. It
does not include any condition associated with the management of a
difficult pregnancy not consisting of a classifiably distinct Complication
“Default” means any failure of a provider of travel related services
(including any tour operator) to provide the bargained-for travel services
or to refund money due the Insured.
“Destination” means the place where the Insured expects to travel on
“Doctor” means a licensed practitioner of the healing arts, acting within
the scope of his/her license. The treating Doctor may not be the Insured,
Family Member or Traveling Companion.
“Family Member” means a Traveling Companion(s), and the Insured’s or
Traveling Companion’s spouse, child, spouse’s child, daughter-in-law,
son-in-law, brother, sister, mother, father, grandparents, grandchild,
step-brother, step-sister, step-parents, parents-in-law, brother-in-law,
sister-in-law, aunt, uncle, niece, nephew, legal guardian, or legal ward.
It also means the Insured’s business partner. (“Business Partner” means
someone who is a majority stockholder, managing officer, or majority owner
of the company.)
“Hospital” means a place that: (a) holds a valid license; (b) is run
mainly for the care and treatment of sick or injured persons as
inpatients; (c) has a staff of one or more Doctors available at all times;
(d) provides 24-hour nursing service and has at least one registered nurse
on duty at all times; (e) has organized diagnostic and surgical
facilities, either on the premises or on a contract basis with another
Hospital; and (f) is not mainly a clinic, or facility for nursing, rest or
convalescence, or a place for the aged, drug addicts, alcoholics, or
persons with mental or nervous disorders.
“Initial Trip Payment” means the date the first deposit is made to the
Insured’s Travel Agent toward the cost of his/her trip.
“Injury” means a bodily Injury, caused by an Accident and resulting
directly and independently of all other causes in loss covered by the
policy. The Accident must happen while the Insured is covered under this
policy. Also requires treatment by a Doctor.
“Insured” means the person named by the tour operator as a participant in
this insurance program.
“Insurer” means American Home Assurance Company.
“Medical Expenses” means reasonable and necessary costs of treatment for
Injury or Sickness which are provided by a medical Doctor, dentist, or
professional nurse on an emergency or urgent basis which are actually
incurred by the Insured.
“Reasonable and Customary Expenses” means the prevailing charge made by
most providers of a given service in the geographic area where the service
is received. In no event will the Reasonable and Customary Expenses exceed
the actual amount charged.
“Return Destination” means the place to which the Insured expects to
return from his/her trip.
“Sickness” means an illness, disease, or Injury which requires treatment
by a Doctor.
“Strike” means a stoppage of work (a) announced, organized, and sanctioned
by a Labor Union and (b) which interferes with the normal departure and
arrival of a common carrier. Included in the definition of Strike is work
slowdowns and sickouts.
“Travel Agent” means the Travel Agent, tour operator, or other entity from
which the Insured purchases his/her coverage or travel arrangements, and
includes all officers, employees, and affiliates of the Travel Agent or
“Traveling Companion” means a person whose name appears with the Insured’s
on the same Trip arrangement and who, during the entire trip, will share
accommodations with the Insured in the same room, cabin, condominium unit,
apartment unit, or other lodging.
“Trip Completion Date” means the date on which the Insured is scheduled to
return to the point where the trip started, or to a different specified
“Trip Departure Date” means the date on which the Insured is originally
scheduled to leave on his/her trip.
“Unforeseen” means not anticipated or expected and occurring after the
effective date of the policy.
Persons eligible for
insurance under the policy are any traveler(s) who is a U.S. or Canadian
resident who makes enrollment for coverage and pays the premium providing
they have not already departed on their trip.
Effective Date: After premium is paid by the Insured and the Enrollment is
completed and signed, TRIP CANCELLATION BENEFIT will be effective: (a) at
12:01 a.m. on the day after the Enrollment Form is postmarked to INSURE
AMERICA® if coverage is purchased by mail; (b) at 12:01 a.m. on the day
after the Enrollment Form is phoned in to INSURE AMERICA® if coverage is
purchased via phone; or (c) if purchased by facsimile, at 12:01 a.m. on
the day after the facsimile date; or (d) at 12:01 a.m. on the day after
the Enrollment Form is completed online. All other coverages will begin on
the later of: (a) the date and time the Insured starts his/her trip, or
(b) the scheduled Trip Departure Date shown on the Enrollment Form.
Termination Date: All coverage ends on the earlier of: (a) the date the
trip is completed; (b) the scheduled Trip Completion Date; (c) the
Insured’s arrival at the Return Destination on a round trip, or the
Destination on a one-way trip; or (d)
cancellation of the trip covered by the policy. The policy covers trips up
to 180 days in length.
Extension of Coverage: All coverage under the policy will be extended, if:
(a) the Insured’s entire trip is covered by the policy; and (b) the
Insured’s return is
delayed by unforeseeable circumstances beyond his/her control. If coverage
is extended for the above reasons, coverage will end on the earlier of:
(a) the date the Insured reaches his/her Return Destination; or (b) seven
(7) days after the date the trip was scheduled to be completed.
These exclusions apply
to all benefits. In addition to any exclusions which apply to a particular
benefit (called “Additional Exclusions”), this policy does not cover loss
caused by: (a) intentionally self-inflicted Injury, suicide, or attempted
suicide while sane or insane; (b) pregnancy or childbirth, or elective
abortion, other than Complications of Pregnancy; (c) participation in
professional athletic events, motor sport, or motor racing, including
training or practice for the same; (d) mountain climbing; (e) war or act
of war, whether declared or not; civil disturbance or insurrection; (f)
military duty or service; (g) operating or learning to operate any
aircraft, as pilot or crew; (h) air travel on any air-supported device,
other than a regularly scheduled airline or air charter company; (i) loss
or damage caused by detention, confiscation, or destruction by customs;
(j) any unlawful acts, committed by the Insured, a Traveling Companion, or
a Family Member, whether insured or not; (k) nuclear reaction, radiation,
or radioactive contamination; (l) civil disorder; (m) mental,
psychological, or nervous disorders including anxiety, depression,
neurosis, or psychosis; (n) if the Trip Departure Date and Trip Completion
Date does not reflect the Insured’s intent to start and end his/her trip
on those dates; (o) if the Insured’s tickets do not contain specific
travel dates (open tickets); or (p) alcohol or substance abuse.
PRE-EXISTING MEDICAL CONDITION EXCLUSION APPLICABLE TO ALL COVERAGES: The
Insurer will not pay for loss or expense incurred as the result of Injury
or Sickness of an Insured or Family Member which manifests itself during
the 60 days immediately preceding and including the Effective Date, unless
the condition is controlled through the taking of prescription drugs or
medication and remains controlled throughout the 60 day period. A Sickness
has manifested itself when medical care, treatment, or diagnosis has been
MAXIMUM LIMIT OF LIABILITY: All limits are applied per trip. The Insurer’s
maximum limit of liability resulting from the same occurrence will be
$10,000,000 under the Travel Guard Program Policies (TGP Policies). If
loss for all Insureds from such an occurrence exceeds $10,000,000, the
Insurer will pay each Insured that proportion of the Benefits stated which
$10,000,000 bears to the total loss of all persons the Insurer insures
under all travel and flight insurance in force, under the TGP Policies.
The Insurer will pay no more than $250,000 per occurrence, under the TGP
Policies, to or on account of any person insured under the TGP Policies.
TRIP CANCELLATION AND INTERRUPTION
The Insurer will pay
this benefit up to the Maximum Limit shown on the Schedule of Benefits if
a trip is delayed, canceled or interrupted due to any of the following
unforeseen reasons: (a) Sickness, Injury, or death of an Insured or Family
Member. Injury or Sickness must be so disabling as to reasonably cause a
trip to be delayed, canceled or interrupted; (b) weather conditions
causing delay or cancellation of travel; (c) the Insured’s home being made
uninhabitable by fire, flood, vandalism, burglary or natural disaster; (d)
the Insured being subpoenaed, required to serve on jury duty, hijacked or
quarantined; or (e) being involved in or delayed due to a traffic accident
en route to departure. This coverage does not cover loss caused by: (i)
carrier-caused delays including an announced, organized, sanctioned union
labor Strike that affects public transportation, unless the policy
effective date is prior to when the Strike is foreseeable. A Strike is
foreseeable on the date labor union members vote to approve a Strike; (ii)
travel arrangements canceled or changed by an airline, cruise line, or
tour operator, unless the cancellation is the result of bad weather; (iii)
changes in plans by the Insured, a Family Member or Traveling Companion,
for any reason; (iv) financial circumstances of the Insured, a Family
Member, or a Traveling Companion; (v) any business or contractual
obligations of the Insured, a Family Member or a Traveling Companion; (vi)
Default by the person, agency, or tour operator from whom the Insured
bought his/her coverage or purchased his/her travel arrangements; (vii)
any government regulation or prohibition; (viii) an event or circumstance
which occurs prior to the effective date of coverage. Trip Cancellation
Benefits: The Insurer will pay this benefit up to the Maximum Limit shown
on the Schedule of Benefits for trips that are delayed or canceled before
the scheduled Trip Departure Date. The Insurer will pay forfeited,
non-refundable, unused prepaid payments or deposits if the Insured’s trip
is canceled due to the reasons shown at the beginning of this section. The
Insurer will pay the Insured’s additional cost as a result of a change in
the per person occupancy rate for prepaid travel arrangements if a
Traveling Companion’s trip is canceled due to reasons shown at the
beginning of this section, and the Insured’s trip is not canceled.
Trip Interruption Benefits: The Insurer will pay this benefit up to the
Maximum Limit shown on the Schedule of Benefits for trips that have been
interrupted or delayed, due to the reasons shown at the beginning of this
section. The Insurer will pay for the following: (a) forfeited,
non-refundable prepaid deposits or payments, or unused prepaid payments or
deposits for the Insured’s trip if the Insured’s trip is interrupted; or
(b) additional transportation expenses incurred by the Insured, either (i)
to the Return Destination; or (ii) from the place that the Insured left
the trip to the place that the Insured may rejoin the trip; (c) additional
transportation expenses incurred by the Insured to reach the original Trip
Destination if the Insured is delayed, and leaves after the Trip Departure
Date. However, the benefit payable under (b) and (c) above will not exceed
the cost of economy airfare (or first class if the Insured’s original
tickets were first class) by the most direct route, less any refunds paid
or payable; (d) the Insured’s additional cost as a result of a change in
the per person occupancy rate for prepaid travel arrangements if a
Traveling Companion’s trip is interrupted, and the Insured’s trip is
The Insurer will reimburse up to $100 a day to the Maximum Limit shown on
the Schedule of Benefits if the Insured’s trip is delayed for more than 12
hours for reasonable, additional accommodations and traveling expenses
until travel becomes possible. Incurred expenses must be accompanied by
receipts. This benefit is payable for only one delay for all Insureds.
Travel Delay must be caused by: (a) carrier delay; or (b) lost or stolen
passport, travel documents, or money; or (c) quarantine; or (d) natural
disaster; or (e) Injury or Sickness of the Insured or Traveling Companion.
LOSS OF BAGGAGE AND TRAVEL DOCUMENTS
The Insurer will reimburse up to the Maximum Limit shown on the Schedule
of Benefits. The Insurer will pay all direct loss due to Accident to the
Insured’s Baggage, passports, and visas during the Insured’s trip. The
Insurer will also pay for loss due to unauthorized use of the Insured’s
credit cards, if the Insured has complied with all credit card conditions
imposed by the credit card companies.
Continuation of Coverage: If the covered Baggage, passports, and visas are
in the charge of a charter or common carrier, and delivery is delayed,
this coverage will continue until such property is delivered to the
Insured. This coverage does not include loss caused by the delay. Property
Not Covered: The Insurer will not pay for damage or loss of: (a) animals;
(b) property used in trade, business, or for the production of income; (c)
motor vehicles, aircraft, and other conveyances; (d) artificial limbs,
false teeth, any type of eyeglasses, sunglasses, contact lenses, or
hearing aids; (e) tickets, except for administrative fees required to
reissue tickets; (f) money, stamps, stocks and bonds, postal or money
orders; (g) property shipped as freight, or shipped prior to the Trip
Departure Date; (h) credit cards, except as noted above; (i) contraband.
Special Limitation: The Insurer will not pay more than $500 for the first
item and, thereafter, no more than $250 per item up to the limit of
coverage as shown in the Schedule of Benefits. Items over $150 should be
accompanied by original receipts. If receipts are not provided, benefits
may be reduced. Additional Exclusions: In addition to the general
exclusions, the Insurer will not pay this benefit for loss due to: (a)
defective materials or craftsmanship; or (b) normal wear and tear; or (c)
deterioration; or (d) rodents, animals, or insects. Payment of Loss: The
Insurer will pay, in cash, the cost of repair or replacement of the
Insured’s damaged Baggage, less depreciation; or at the Insurer’s option
the Insurer may repair or replace the Insured’s Baggage. The Insurer will
notify the Insured within 30 days after the Insurer receive his/her proof
of loss. The Insurer may take all or part of the damaged Baggage at the
appraised or agreed value. In the event of a loss to a pair or set of
items, the Insurer may at the Insurer’s option: (a) repair or replace any
part to restore the pair or set to its value before the loss; or (b) pay
the difference between the value of the property before and after the
The Insurer will reimburse up to the Maximum Limit shown on the Schedule
of Benefits for the cost of reasonable, additional clothing and personal
articles purchased by the Insured during the trip, if the Insured’s
Baggage is delayed for more than 24 hours. Incurred expenses must be
accompanied by receipts. This does not apply if Baggage is delayed after
the Insured reaches his/her Return Destination.
MEDICAL EXPENSE BENEFIT
The Insurer will pay this benefit, up to the Maximum Limit shown on the
Schedule of Benefits. The Insurer will pay for Medical Expenses incurred
by the Insured within one year from the date of Injury or Sickness
provided initial treatment was received during the trip. The Injury must
occur or Sickness must begin while the Insured is covered by the policy.
Covered Expenses: The Insurer will pay the Insured’s Reasonable and
Customary medical and surgical expenses. The Insurer will pay emergency
dental treatment only during a trip. Dental coverage does not apply if
treatment or expenses are incurred after the Insured has reached their
Return Destination regardless of the reason. The treatment must be given
by a Doctor or dentist. The Insurer will pay for professional nursing,
Hospital charges, X-ray, ambulance services, and prosthetic devices. If
the Insured is covered by any other group, blanket health, Accident
insurance, or assistance plan, and would, as a result, receive total
benefits in excess of the expenses actually incurred, the benefits the
Insurer will pay will be reduced by such excess. The Insurer also will not
pay for amounts paid or payable under any workers’ compensation,
disability benefit or similar law, or any services provided by the Insured
or a Family Member.
EMERGENCY MEDICAL TRANSPORTATION
The Insurer will pay this benefit up to the Maximum Limit shown on the
Schedule of Benefits. The Insurer will arrange for emergency medical
transportation services required by the Insured as the result of an Injury
or Sickness during a trip. Covered Expenses: The Insurer will arrange and
pay: (a) Reasonable and Customary medical services required for evacuation
to the nearest adequate medical facility or home if medically required.
This service will be arranged only if the Insured’s Doctor determines that
adequate medical treatment is not locally available; (b) up to $5,000 for
Reasonable and Customary escort expenses required by Insured, if the
Insured is disabled during a trip, and an escort is recommended, in
writing, by the attending Doctor; (c) Reasonable and Customary services
for transportation of the Insured’s remains to his/her place of residence
if he/she dies during a trip. Services must be provided by a provider
designated by the Insurer. Timely notification by the Insured to the
Insurer’s designated provider is required. Additional Benefit: In addition
to the above Covered Expenses, if the Insurer have previously evacuated an
Insured to a medical facility, the Insurer will pay his/her airfare costs
from that facility to the Insured’s Return Destination, within one year
from the Insured’s original Trip Completion Date, less refunds from the
Insured’s unused transportation tickets. Airfare costs will be economy, or
first class if the Insured’s original tickets are first class. This
benefit is available only if it is not provided under another coverage in
this policy. Additional Exclusions: In addition to the general exclusions,
the Insurer also will not pay for services arranged without the Insurer’s
prior consent or approval. If services provided are covered under any
Worker’s Compensation, disability law, or health or Accident insurance
policy, then the Insured shall assign to the Insurer his/her rights to
those benefits, to the extent they are provided. The Insurer may require
autopsy where lawful. Timely notification by the Insured to the Insurer’s
designated provider is required.
ACCIDENTAL DEATH AND DISMEMBERMENT
The Insurer will pay this benefit up to the Maximum Limit shown on the
Schedule of Benefits if: (a) the Insured is injured in an Accident which
happens while he/she is on a trip and covered under the policy; and (b)
he/she suffers one of the losses listed below, within 180 days of the
Accident. The Principal Sum is shown on the Schedule of Benefits.
Percentage of Loss: Principal Sum Payable
Both hands or feet, or sight of both eyes ...............100%
One hand and one foot ..........................................100%
One hand or one foot and sight of one eye.............100%
Sight of One Eye
If the Insured suffers more than one loss from an Accident, the Insurer
will pay only for the loss with the larger benefit. Loss of a hand or foot
means complete severance at or above the wrist or ankle joint. Loss of
sight of an eye means complete and irrecoverable loss of sight.
Disappearance: If the Insured’s body is not found within one year of the
disappearance, forced landing, stranding, wrecking, or sinking of a
conveyance in which he/she was an occupant, he/she will be presumed dead.
Additional Exclusion: In addition to the general exclusions, the Insurer
will not pay for loss caused by or resulting from Illness or Disease of
any kind. The Insurer may require autopsy where lawful.
PAYMENT OF CLAIMS
Claim Procedures: Notice of Claim: The Insured must call the Insurer as
soon as reasonably possible, and be prepared with what coverage the loss
was under (i.e. Medical Expense), the name of the company that arranged
the trip (i.e. tour operator, cruise line, or charter operator), the trip
dates and the amount that the Insured paid. The Insurer will complete the
claim form and send it to the Insured for his/her review/signature. This
completed form should be returned to Travel Guard Group, Inc., 1145 Clark
Street, Stevens Point, Wisconsin 54481 (Telephone: 715-345-0505 or
800-826-7791). Insurer will then send the Insured claim forms.
Claim Procedures: Proof of Loss: The claim forms must be sent back to
Insurer no more than 90 days after a covered loss occurs or ends, or as
soon after that as is reasonably possible. All claims under this
certificate must be submitted to Travel Guard no later than one year after
the date of loss or insured occurrence or as soon as reasonably possible.
If Insurer has not provided claims forms within 15 days after the notice
of claim, other proofs of loss should be sent to Insurer by the date claim
forms would be due. This proof of loss should include written proof of the
occurrence, type and amount of loss.
Payment of Claims: When Paid: Claims will be paid as soon as the Insurer
receives complete proof of loss and verification of age.
Payment of Claims :To Whom Paid: Benefits paid on account of an Insured’s
death will be paid to the beneficiary he/she has chosen. This choice must
be in writing and filed with Insurer, or filed with Insured or Insured’s
administrator if Insurer has agreed in advance. If the Insured has not
chosen a beneficiary, or if there is no beneficiary alive when he/she
dies, Insurer will pay this benefit: 1) to his/her spouse, if living; 2)
if not, in equal shares to his/her living children; 3) if there are none,
in equal shares to his/her living parents; 4) if there are none, in equal
shares to his/her living brothers and sisters; 5) if there are none, to
his/her estate. If a benefit is payable to the Insured’s estate, or to a
minor or other person who is incapable of giving a valid release, Insurer
may pay up to $500 to a relative or other person who has assumed care or
custody of the minor. Any payment Insurer makes in good faith fully
discharges Insurer to the extent of that payment. All other benefits will
be payable to the Insured. However, if he/she has assigned his/her
benefits, Insurer will honor the assignment, if Insurer has a signed copy
of the assignment. A payment made pursuant to such an assignment shall
discharge Insurer from further liability under the Policy to the extent of
such payment. Under no circumstances shall Insurer be responsible for the
validity or sufficiency of any such assignment. Benefits for Medical
Expense/Emergency Medical Transportation Services may be payable directly
to the provider of the services. However, the provider:
a) must comply with the statutory provision for direct payment, and b)
have been paid from any other sources.
Problems with your insurance? If so, do not hesitate to contact the
insurance company or agent to resolve your problem at 1145 Clark Street;
Stevens Point, WI 54481 or call 1-888-826-1300.
Acts of Agents - No agent or any person or entity has authority to accept
service of the required proof of loss or demand arbitration on our behalf
nor to alter, modify or waive any of the provisions of this policy.
Choice of Law - The terms, conditions, and provisions of this policy are
governed by the substantive law of the State of Wisconsin, and all
disputes hereunder shall be governed and determined by the law of the
State of Wisconsin.
Concealment or Fraud - The Insurer does not provide coverage for the
Insured if the Insured has intentionally concealed or misrepresented any
material fact or circumstance relating to this policy or claim.
Examination Under Oath - As often as the Insurer may require, the Insured
must submit to examinations under oath, and provide us with receipts,
proofs of purchases, or other records.
Insurer’s Recovery Rights - In the event of a payment under this policy,
the Insurer is entitled to all rights of recovery that the Insured, or the
person to whom payment was made, has against another. The Insured must
sign and deliver to the Insurer any legal papers relating to that
recovery, do whatever is necessary to help the Insurer exercise those
rights, and do nothing after the loss to harm our rights. When an Insured
has been paid benefits under this policy but also recovers from another
policy, the amount recovered from the other policy shall be held in trust
for the Insurer by the Insured and reimbursed to the Insurer the extent of
the Insurer’s payment.
Legal Actions - No one may sue for benefits less than 60 days after due
proof of loss is submitted, nor more than 12 months ( or the minimum
period of time permitted by state law, if greater) after the date claim
forms are due.
Payment of Premium - Coverage is not effective unless all premium due has
been paid to Travel Guard prior to a date of loss or insured occurrence.
Satisfaction Guaranteed - The Insurer is committed to providing products
and services that will exceed expectations. If the Insured is not
completely satisfied, he/she can receive a refund. Requests must be
submitted to Travel Guard in writing within three days of the receipt of
the policy, provided it is not past the original departure date.
Termination of the Policy - Termination of the policy will not affect a
claim for loss which occurs while the policy is in force.
Transfer of Coverage - Coverage under the policy cannot be transferred by
the Insured to anyone else without prior written consent.
Notice to Florida residents: The benefits of the policy providing your
coverage are governed by the law of a state other than Florida.
Notice to Texas residents: This policy may provide a duplication of
coverage already provided by your personal auto insurance, homeowner’s,
personal liability policy, or other source of coverage.
Notice to Washington Residents: Under Trip Cancellation and Interruption,
following is also considered a covered reason for trip cancellation or
trip interruption: A Terrorist Incident committed by an organized
terrorist group (recognized as such by the US State Department) that
results in property damage, Injury or loss of life. The incident must take
place in a foreign (meaning outside the US and its territories) City in
which the Insured is scheduled to arrive within the 14 days following the
incident. The Insured's Tour Operator (if applicable) must not have
offered a substitute itinerary. Coverage for travel to or through
countries in which such a documented reported incident has occurred in the
6 months prior to purchase of the insurance is excluded. Losses resulting
due to the issuance of travel advisories, bulletins or alerts; war or acts
of war; civil disorder, riot or unrest; bomb scares or threats of
terrorist activity; or terrorist activity against any Common Carrier
(e.g., airline or cruise line) are not covered.
TRAVEL GUARD® ASSISTANCE
All benefits provided are service benefits, not financial benefits. Any
costs associated with benefits not purchased will be paid by the named
24-HOUR MEDICAL ASSISTANCE
24-Hour Medical Monitoring: Physicians monitor the Insured’s condition by
maintaining close contact with the attending physicians, his/her family
Doctor, and Family Members.
Medical Evacuation: Arrangements for any and all means necessary to
transport the Insured back home when medically necessary.
Emergency Medical Payments: If a Hospital demands a cash deposit or
settlement prior to leaving, Travel Guard will assist in arranging the
advancement of funds to cover on-site Medical Expenses.
Prescription Assistance: Replacement of lost or stolen medication, through
a local pharmacy or special courier.
Transportation of Dependents: In the event of hospitalization,
arrangements will be made for unattended minors traveling with the Insured
to be flown home.
Family Visit: If the Insured is hospitalized for ten or more days, Travel
Guard will arrange transportation for a Family Member or close friend to
Transportation of Mortal Remains: In the event of death while traveling,
arrangements for the return of remains to the place of burial.
24-HOUR LEGAL ASSISTANCE
In a legal emergency, referral to a local legal advisor, and advance of
funds for bail and legal fees.
24-HOUR TRAVEL ASSISTANCE
Travel Documents Assistance: Travel Guard will help retrieve, report, and
reissue lost or stolen travel documents.
Emergency Cash Transfer: Travel Guard will facilitate the transfer of
funds from the Insured’s U.S. bank or credit card or from the account or
credit card of a Family Member.
Emergency Message Center: Transmission of emergency messages to family and
Interpretation Services: Travel Guard provides emergency language support
or referral to the appropriate local services.
24-HOUR LIVETRAVEL ASSISTANCE
Provides 24-hour assistance for emergency travel needs. Allows you to make
emergency travel changes such as rebooking flights, making hotel
reservations, tracking lost luggage, and replacing lost credit cards. Call
1-800-826-8597 for assistance.
Relay of e-mail or phone message to family, friends or business
EMERGENCY CASH TRANSFER
Assistance in coordinating an emergency cash advance.
PRE-TRIP TRAVEL ADVICE
Around-the-clock access to passport, visa, inoculation and vaccine
requirements; travel advisories; embassy and consulate contacts; travel
health advisories; weather and currency information – all for the
Insured’s planned Destination.
Non-insurance services through Travel Guard® Assistance are provided by
WHAT TO DO IF A PROBLEM OCCURS
When calling from the U.S., 1-888-826-1300.
When calling from abroad, call collect 715-345-0505.
We will coordinate your assistance needs
with the appropriate TGA Center.
Services are payable up to the amount of coverage in the insurance policy
provided by TRAVEL GUARD® and/or INSURE AMERICA®. Failure to call TRAVEL
GUARD® Assistance may invalidate any payments applicable on your claim.
TGA shall not be responsible for the availability, quality, or results of
any medical treatment or the failure of the insured person to obtain
007715-CT 10/01 ©TRAVEL GUARD® International 12/02